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    What Happened to Smile Direct Club? Whats Happening for Smile Direct Club Patients in Chicago?

    Posted on December 19th, 2023 by Dr. Peter Tomaselli

    What Happened to Smile Direct Club?

    On December 11th, 2023, Smile Direct Club closed its doors and permanently ended all patient treatment. Chicago Smile Design was saddened to hear of this result as it may leave hundreds of thousands of local Chicago Dental patients in the lurch in terms of what the next steps are for their orthodontic treatment. This means Chicago patients who have recently placed orders for aligners will no longer receive those aligners. Chicago patients who signed up for a “Lifetime Smile Guarantee” will no longer have this guarantee honored. Smile Direct Club patients who are in the middle of months, if not years, of treatment with Smile Direct Club will no longer be able to finish their treatment with the company. If that isn’t bad enough, Smile Direct Club has ended all their customer service options, so Smile Direct Club patients with questions cannot even contact the company for assistance. This is a horrible result for Smile Direct Club patients who put their trust & their hard-earned money in a company to help them improve their dental health and Chicago Smile Design wants to help. Chicago Smile Design wants to be there to offer any and all support we can to any of the Smile Direct Patients who have been forced to handle this situation on their own.

    Whats Happening for Smile Direct Club Patients in Chicago?

    For Smile Direct Club Patients looking to continue their treatment, The Chicago Smile Design dental practice has been in operation for 33 years and in that time Dr. Tomaselli and our clinical team have treated thousands of orthodontic cases for patients all over the world. For our orthodontic partner our practice uses Invisalign. If you are unfamiliar with Invisalign, Invisalign has been one of the most convenient and successful providers of clear removable orthodontic aligner treatment in the world. Since its inception in 1997, Invisalign has provided healthy smiles to over 12.2 million patients and has been used by nearly 100,000 dentists in the world. Dr. Tomaselli and Chicago Smile Design is ranked in the top 1% of Invisalign dentists in the United States and Dr. Tomaselli and Chicago Smile Design was named the first Invisalign Super Elite Premiere dentist in the city of Chicago. We know our practice has the experience and the knowledge to help our dental patients achieve any result that they wish with their orthodontic treatment, but if you don’t believe us, please take a look at our reviews and patient testimonials.

    Why Not Come into our office for a complimentary Invisalign Consultation

    If you are concerned about the price of transferring cases… Chicago Smile Design has you covered. As a special for all patients that were registered for Smile Direct Club, but had their treatment prematurely closed, Chicago Smile Design is offering 3 separate promotions.
    • Chicago Smile Design will waive all of the fees associated with collecting your dental records to transfer your case to Invisalign.
    • Chicago Smile Design will discount the price of Invisalign by an additional $500 if the patient makes a donation worth at least $30.00 to Lurie Children’s Hospital, as part of our holiday promotion (ends December 31st 2023).
    • Chicago Smile Design is willing to discount your Invisalign case up to an additional $1,500 as a kindness to those patients who have been put in this this unfortunate position.

    Smile Direct Club offered payment plans, what about Chicago Smile Design?

    Chicago Smile Design also offers multiple financing options through Care Credit or Sunbit. Chicago Smile Design understands how confusing and uncomfortable this situation is for Smile Direct Club patients, especially if you were left out in the middle of your treatment. Chicago Smile Design will do everything in our power to review your case and create as smooth a transition into our practice as possible.

    If you are looking for support with Smile Direct Club

    Give us a call (312) 664-2100! Our office wants to help you in any way possible, and if that means you have some general questions or just need to let off some steam, please do not hesitate to give us a phone call. Our front desk staff will do all we can to answer any questions you may have about your dental treatment and transition away from Smile Direct Club. We are so sorry that you must go through this uncomfortable position, but rest assured you are not alone and we at Chicago Smile Design are here to help. Please give us a call or text our office at (312) 664-2100 or shoot us an email at us@chicagosmiledesign.com. We look forward to hearing from you soon!

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